FAQ

FAQ

Q: How do I know if an item is in stock?
A: You can see the stock availability of an item by clicking on the desired product

Q: Do you have a delivery service?
A: No. All deliveries are done by DHL express or PostNL

Q: When are you open?
A: We are open ‪24/7‬ all year long. When we are closed for any reason, information will be displayed on the website

Q: What if a part is missing in the package?
A: You need to contact us with your order number and details

Q: Why are some items sometimes out of stock?
A: We strive to maintain availability on all listed items. However, due to the success of a particular item, high demand or supply delays, it is possible an item can be temporarily out of stock.

Q: The assembly instructions are missing from the package. Where can I find it?
A: You can always contact us and we will be happy to give you the instructions.

DELIVERY INFORMATION

Q: How do I contact the carrier who will deliver to me?
A: Find your local DHL service number and contact them with your shipping information – Or, if send via registerd PostNl mail, you can check your delivery status at ‪www.internationalparceltracking.com‬

Q: An item is missing or got damaged during delivery. What should I do?
A: You need to contact us

RETURN POLICY

Q: What if my item does not meet the return policy?
A: Any situation that falls outside of the return policy will be handled on a case by case basis and requires a visual inspection of the item by ‪Emonty.com‬

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